Last update: July 28, 2025
Article 1: Preamble
These general terms and conditions of sale apply exclusively between the company EURL Nails and Co: 102 avenue des Champs Elysées 75008 PARIS (hereinafter "We") and any person visiting or making a purchase on the site. www.ulka.fr or in-store (hereinafter "you"). Anyone visiting the website or our stores can read the general terms and conditions of sale on the site. www.ulka.fr (hereinafter the "site" or upon request in store). These general terms and conditions of sale may be subject to modifications, and the applicable conditions are those in effect on the site at the time of placing your order or purchase.
Article 2: Products
The products governed by these general terms and conditions are those listed on the website, those provided in-store, and those indicated as sold and shipped by. ULKA FRANCE. They are offered subject to availability. The characteristics of the products sold (photographs and descriptions...) are provided for information purposes and may vary over time. The characteristics and visuals are not contractual.
Article 3: Contract
3.1 Conditions to place an order
When placing an order on the website ULKA.FR, you declare to be a professional in hairdressing or aesthetics, or to have been trained and considered as such. ULKA FRANCE disclaims all responsibility for the use of professional products sold on the website. You must be at least 18 years old and have the legal capacity necessary to place an order or have parental authorization.
3.2 Steps to conclude the contract
Once your order has been placed, an email summarizing the details will be sent to you. This email will confirm the registration of your order in our system. Your order implies your full acceptance of the present general terms and conditions of sale.
Article 4: Price, availability, and delivery
4.1 Price
The prices displayed on the website www.ulka.fr Prices are indicated in euros. For deliveries in mainland France, prices are indicated all taxes included (TTC), including the applicable VAT in France. For orders placed from overseas departments and territories (DOM-TOM), the European Union (excluding France), or internationally, prices are displayed excluding taxes (HT). In this case, the customer is responsible for paying the VAT and any customs duties upon the arrival of the order in their destination country, in accordance with local regulations. For professionals with a valid intra-community VAT number, French VAT is not charged for deliveries within the European Union, subject to the validity of the provided number. Shipping costs, order processing fees, and gift wrapping are not included in the product prices and are added during the order validation process.
4.2 Availability
Your order will be accepted subject to the availability of items in stock. Each product featured on the website is, unless otherwise stated, immediately available. In the event that a product becomes unavailable after your order has been validated, we will inform you as soon as possible.
4.3 Delivery
Deliveries are made to the address provided during your order. The maximum delivery time is 15 days. The delivery times indicated during the order are for guidance only and cannot be considered a firm commitment on our part. For deliveries outside mainland France, customs fees, local taxes, or import duties may be applied upon arrival of the package and are the sole responsibility of the customer.
4.4 Delivery Dispute
When receiving your order, it is imperative to check the condition of the packages in the presence of the delivery person. Any claim regarding observed damages must be clearly, precisely, and detailedly noted on the delivery slip. The mention "subject to unpacking" has no legal value and cannot be taken into account.
4.5 Mediation
In accordance with Articles L.612-1 and following of the French Consumer Code, any consumer has the right to make free use of a consumer mediation service with a view to the amicable resolution of a dispute with the professional.
Before referring the matter to the mediator, the consumer must first submit a written complaint to the company’s customer service. If this complaint is unsuccessful or if no response is received within 30 days, the consumer may refer the matter to the mediator whose contact details are as follows:
Designated mediator: SAS Médiation Solution
Address: 222 chemin de la bergerie 01800 Saint Jean de Niost
Website: https://sasmediationsolution-conso.fr/
The consumer may also use the European online dispute resolution (ODR) platform, available at the following address:
https://ec.europa.eu/consumers/odr
Article 5: Payment
5.1 On the website:
5.1.1 Payment by credit card (Payplug) and Paypal
You can pay for your order by credit card. Cards issued by banks located outside of France must be international credit cards. If you choose to pay by credit card, the amount of your order will be debited at the time of order validation.
5.1.2 Payment for your order in 2X, 3X, or 4X by credit card from 75€ of purchases up to 2000€ with Alma.
Payment in installments/deferred payment is available through our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
Amount of purchases:
- P2X: Only purchases between €50 and €2,500 are eligible for payment with Alma.
- P3X: Only purchases between €50 and €2,000 are eligible for payment with Alma.
- P4X: Only purchases between €50 and €2,500 are eligible for payment with Alma.
By paying in installments with Alma, the customer does not pay any fees. Except for the following cases:
- 2X: 0.85% per transaction
- P3X: 1.69% per transaction
- P4X: 2.62% per transaction
Alma is a telepayment manager and issues an electronic certificate that will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 and following of the civil code.
Termination: Any termination of the General Terms and Conditions (GTC) that bind the Seller and the customer, results in the termination of the General Terms of Use (GTU) between Alma and the customer.
5.2 In store:
The price of the products is payable in full on the day of purchase in-store by the Buyer, according to the following terms: in cash, within the limit provided by current regulations, or by credit card. The Buyer guarantees to EURL Nails and Co that they have the necessary funds to pay for the product. The Buyer also guarantees to EURL Nails and Co that they are fully authorized to use the payment method used for the payment of their purchase, and in particular that they have the necessary authorizations to use this payment method at the time of validating their purchase.
ARTICLE 6: Return Policy - Professional Customers
6.1 No right of withdrawal
Purchases made by professionals are not subject to the right of withdrawal provided for by the Consumer Code.
6.2 Return accepted for commercial reasons
For commercial purposes, ULKA FRANCE allows professionals to return certain products subject to compliance with the conditions below:
6.3 Return conditions
- The professional customer must submit a return request via email, specifying the order number and the relevant references.
- The items must be returned within 14 days following the return agreement, to the following address:
ULKA FRANCE
3 rue des Frères Lumière, cell 13
33560 CARBON-BLANC - FRANCE - Returns can also be made in-store.
6.4 Return conditions
- The products must be new, unused, unopened, and in their original intact packaging.
- The product packaging box should not be used as a shipping package. The customer must use an external protective box. Any package with a label directly attached to the product packaging will be refused.
6.5 To have
After receiving and checking the returned items, a credit note will be issued and can be used on a future order.
ARTICLE 7: Receipt of a non-compliant or damaged product
7.1 Mandatory verification upon delivery
Upon receiving the order, the customer is required to check the condition of the package in the presence of the carrier or upon hand delivery.
In case of a damaged, torn, crushed, partially opened, repackaged, or with the original tape cut package, it is imperative to:
- Refusing the package
- Where to make specific and detailed reservations on the delivery slip or via the delivery driver's electronic terminal (e.g. "package torn on the left side", "packaging opened and resealed", etc.).
Without any reservations made at the time of delivery, no claims regarding damage found on the package will be accepted.
7.2 Mandatory notification within 3 days
In addition to reserves, any claim for damaged or non-compliant items must be addressed to ULKA FRANCE within three (3) business days following receipt of the package.
7.3 Supporting documents to be provided
The client must send the following elements by email:
- A photo of the received package with the label visible
- Photos of damaged or non-compliant products
- A copy of the invoice is enclosed in the package.
- If applicable, a photo of the delivery receipt with the reservations issued.
7.4 Analysis and response
Upon receipt of the items, ULKA FRANCE will proceed with the necessary verifications with the logistics team and the carrier. In case of confirmation of the error or damage, we will propose one of the following solutions:
- Free return of a replacement product
- Issuance of a credit note (for professional clients)
- Full refund of the product in question
7.5 Return of non-compliant product
In case of a product error, the return of the product in question is mandatory. A prepaid label will be provided. The customer will need to:
- Use appropriate protective packaging (the product box should not be used directly).
- Please attach a copy of the invoice.
- Send a proof of deposit upon shipment.
The replacement or refund process will take place upon receipt of the return.
7.6 Limitation of liability
ULKA FRANCE reserves the right to refuse any claim:
- Performed beyond the legal deadline of 3 days
- Without any reservations made during delivery.
- Unaccompanied by the requested justifications
- Regarding a product that matches the order.
Article 8: Management of parcels in case of absence or non-collection
8.1. Delivery in case of absence
In case the customer is not present for home delivery, the carrier may either leave the package at a pick-up point or attempt redelivery at a later date, according to their general terms of service. It is the customer's responsibility to collect their package within the time frame specified by the carrier.
8.2. Unclaimed package
If the customer does not pick up their package within the time frame specified by the carrier and it is returned to our warehouse, the following rules apply:
- Refund: Only the amount of the products will be refunded. The initial delivery fees will not be refunded, as the transportation service was provided in accordance with the order.
- New shipment: If the customer requests a new shipment, the corresponding shipping costs will be at their expense, even if the initial shipping costs had been waived.
8.3. Deduction of shipping costs in case of return not attributable to the company
For any order eligible for free shipping (for example, orders over 150 €), if the package is returned to ULKA FRANCE due to a reason attributable to the customer (failure to pick up within the specified time frame, incorrect address, refusal of delivery), the shipping costs incurred by ULKA FRANCE for the initial shipment will be deducted from the refund amount. The amount of shipping costs withheld will correspond to the actual cost incurred by ULKA FRANCE, even if the fees had been waived during the initial order.
8.4. Customer responsibility
It is the customer's responsibility to track the delivery provided by the carrier and ensure the package is retrieved within the specified timeframe.
8.5. Order abandonment
In the absence of a claim or express request from the customer regarding a refund or reshipment within 30 days after the return of the package to our warehouse, the order will be considered abandoned. No refund or reshipment will be made after this deadline.
Article 9: Retention of Title
Our company expressly reserves ownership of the goods delivered until full payment of the principal price, and any applicable interest. The goods will remain the property of the selling company until full payment of their price, but the buyer will become responsible for them from the moment of physical delivery, with the transfer of possession entailing risks. In the event of partial payment or complete non-payment, the recovery of the goods may take place in accordance with current legal provisions. This recovery may occur even in the case of judicial settlement or liquidation of the buyer's assets.
Article 10: Guarantees and Liability
10.1. Legal and commercial warranties
Professional customers, whether they act as end users (e.g. salons, institutes, self-employed individuals) or as resellers, do not benefit from the protective provisions of the Consumer Code regarding the legal guarantee of conformity.
However, ULKA FRANCE applies a maximum duration legal guarantee for professional purposes of one (1) year from the date of purchase and exclusively on electrical products.
10.2 Coverage conditions
As part of this professional guarantee, the following conditions apply:
- The professional client takes charge the return costs of the defective product until after-sales service ULKA FRANCE.
- The reshipping fees the repaired or exchanged product is also At the expense of the professional client.
- The client must include with their shipment the purchase invoice as proof of the warranty start date.
- The repaired or exchanged product will only be returned to the invoiced professional client's address., and not to that of its own end customer in case of resale.
10.3 Warranty exclusions
The one-year warranty does not cover:
- Defects related to improper use, lack of maintenance, or non-compliant installation
- Wear parts or consumables
- The damages caused by an unauthorized external intervention ULKA FRANCE
10.4 Acceptance of the terms
By validating their order, the professional client acknowledges having read and accepted the applicable warranty conditions as described in these General Terms and Conditions of Sale.
10.5 Specificities for accessories (cables, chargers, batteries) and technical devices
Technical devices (such as nail dust vacuum cleaners or LED lamps) and their accessories (cables, batteries, chargers) are also covered by legal warranties. However, these warranties do not cover damages or malfunctions resulting from:
- From improper use or use not in accordance with the recommendations: for example, exposure to extreme temperatures, prolonged or overloaded use of devices, or connection to a non-compatible adapter.
- Due to a lack of maintenance: such as the accumulation of dust in a vacuum cleaner due to insufficient cleaning or the use of an LED lamp in an unsuitable environment (humidity, dust).
- Physical damage: twists, cuts, or damage to cables and connectors caused by improper handling, or swollen batteries due to overcharging or misuse.
We reserve the right to conduct a technical inspection to assess if the reported defect is covered by the warranty. In case of non-compliance with the usage recommendations, the repair or replacement costs will be the responsibility of the customer.
10.6 Limitation of liability
We decline any responsibility for damages or malfunctions resulting from improper use or lack of maintenance of the product. We cannot be held responsible for:
- Any non-substantial differences between the product presentation photos on our website and the delivered products.
- Indirect damages (business losses, data loss, or loss of earnings) that were not foreseeable at the time of contract conclusion. In the event of receiving a damaged package, it is the customer's responsibility to make clear reservations with the carrier. Any claim related to a delivery issue (damaged, lost, or undelivered package) must be accompanied by a non-delivery certificate to be processed.
For any incident regarding a product under warranty, you can contact us at contact@ulka.fr.
Article 11: Limitation of use of promotional codes and referrals
Promotional codes are limited to one code per customer, per order, and per email address. Any attempt to circumvent this, especially by creating multiple accounts with different email addresses, may result in the cancellation of the order. ULKA FRANCE reserves the right to cancel any order that does not comply with these conditions, without the customer being entitled to any compensation. Any attempt to combine multiple codes (promotion, discount, referral, etc.) is considered contrary to our General Terms and Conditions of Sale.
Article 12: Site Access License
We grant you a limited license to access and use the site for your personal use. This license does not allow you to use, for sale or for any other commercial use, this site or its content (listed products, descriptions, prices, downloading or copying of information for the benefit of another merchant, use of data, software, sound clips, graphics, images, texts, photographs, tools). Under no circumstances are you authorized to download or modify all or part of this site without our express written permission. This site or any part of this site must not be reproduced, copied, sold, or exploited for commercial purposes without our express written permission. You must not use any technique to copy a trademark, a logo, or any other information (including images, text, layouts) of which we are the owners without our express written consent. You must not use meta-tags or any other "hidden" text containing our name, our trademark, or that of companies in our group without our express written consent. Any unauthorized use will terminate the license we have granted you. The creation of a hyperlink pointing to the site's homepage must be done after our express written agreement. Under no circumstances will the creation of this hyperlink engage our liability, in any way, regarding the content of your site. Any use in your link of our logo, our trademark, or our graphics requires our express written permission.
Article 13: Protection of personal data
We are committed to protecting the data that is personal to you. All personal data collected about you is treated with the strictest confidentiality, in accordance with the provisions of our personal data protection policy.
Article 14: Applicable law and competent jurisdiction
These general terms and conditions of sale are subject to French law and the Vienna Convention on Contracts for the International Sale of Goods. Any disputes related to the commercial relationship between you and us are subject to the exclusive jurisdiction of the French courts.
Article 15: Identification
This website is owned and managed by: EURL Nails and Co, 102 avenue des Champs Elysées 75008 PARIS - VAT number: FR57 751 037 938 - RCS PARIS: 751 037 938. If you believe that any content on our site may infringe on any of your intellectual property rights, or if you have a question regarding our site, you can contact us.
Article 16: Justification and anti-fraud measures
As part of our anti-fraud efforts and to ensure the smooth delivery of packages, we may carry out various automatic checks on the information provided, such as billing, delivery, and banking details. In order to validate your order and expedite the shipping process, we may ask you to provide proof of address and a copy of your ID.
Article 17: Privacy Policy
17.1. Data collection
The data collected on the website www.ulka.fr or in store ULKA FRANCE by our sales advisors, are strictly reserved for internal use by EURL Nails and Co. All personal information collected is necessary for: The execution of the contract we have entered into with you (e.g. delivery of orders placed on our website). www.ulka.fr Whether online or in stores) The provision of services you have requested from us (e.g. newsletter...) Compliance with legal obligations (e.g. invoicing) They are kept for the time necessary to achieve these purposes. They may only be transmitted to external service provider companies for the aforementioned purposes or as part of securing our tools.
17.2.Profilage
When we send or display personalized communications or content, we may use certain techniques known as "profiling". This is a form of automated processing of personal data that involves using this data to assess certain aspects of the individual, analyze or predict their interests, behavior, and other attributes, including personal preferences, interests, behavior, location, and movements of that individual. We centralize this data and then analyze it to assess and predict your personal preferences and/or interests. This analysis allows us to send or display communications and/or content tailored to your interests/needs. You have the right to object to this profiling by contacting our data protection officer.
17.3. Data Protection Officer
The EURL Nails and Co is compliant with the new European legislation on data protection (GDPR). We are available to answer any questions at the following email address: contact@ulka.fr or at the following postal address: NAILS AND CO, 102 avenue des Champs Elysées, 75008 PARIS.
17.4. Your rights
You have the right to object to any commercial prospecting by contacting us at the above-mentioned contact details. You can request the erasure of information about you that is inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication, or storage is prohibited, and withdraw your consent to the collection of information about you at any time when the processing requires your consent. You can also, if you wish, file a complaint with the National Commission for Data Protection and Liberties (CNIL). Finally, you have the right to data portability and transmission to another data controller of personal data concerning you when: You have provided them yourself, when the processing is based on your consent or on a contract; The processing is carried out using automated processes.
17.5. Special provisions
The erasure of your personal data will result in the deletion of your loyalty account within our retail stores and website. www.ulka.fr.